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  1. #1
    SitePoint Enthusiast
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    I am helping in the design input of a site that will handle tech support issues. I already have content (for example questions and answers {FAQ} and not so FAQ, downloadable documents, contact information, manuals, etc)

    What is the precedence out there? How is the information organized in other sites? Is it tutorial form, searchable sections, form to submit via email to support? Is it organized any different from your "everyday" homepage?

    This will be a password accessed page and I assume the content to be fairly dynamic.

    Thanks.

    Bradley's Bromide:
    "If computers get too powerful, we can organize them into a committee -- that will do them in."

  2. #2
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    Why don't you try of getting Human click
    at http://www.humanclick.com it provide an live support for your people.

    But for a password accessed page, i am not sure.

    make a trip there and see for yourself.

  3. #3
    Misfit
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    I'd say the most effective way would be to organize all the info in categories, then let people either search or browse their way through. That's what I see many larger sites doing, and it seems to work well...

  4. #4
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    First of all, like Justin said, organize information into categories. Have a forums where your tech support guys would answer questions (got that from matrox.com - used their help forums, found 'em great). Make it searchable - sometimes people dont want to browse categories, but rather type in the word. Especially if the topic belongs in more than one category.

    Hope this helps you a little.

  5. #5
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    Thanks Guys. DO you know of some other good sites with a "support center". I would like to see how it's organized.
    Bradley's Bromide:
    "If computers get too powerful, we can organize them into a committee -- that will do them in."

  6. #6
    SitePoint Zealot SoldierMail's Avatar
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    syntax_error


    What is the address of your web site?

  7. #7
    Your Lord and Master, Foamy gold trophy Hierophant's Avatar
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    Microsoft has several support sites set up for their various products. Each offers different levels of support for different people.

    Their main site is a support driven site and you can choose what kind of user you are, consumer, developer, OEM, partner.

    http://www.microsoft.com

    Their support site offers over 400,000 pages of information with one of the best drill-down search engines available on the web today.

    http://support.microsoft.com

    OfficeUpdate offers Office users access to community, help with various programs, free clipart and free templates among other things..

    http://officeupdate.microsoft.com


    The Microsoft Developer's Network is one of the most comprehensive developer's support network available, offering weekly and monthly magazines, help files, new products, community and different ways to provide feedback it allows you to find what you need quickly.

    http://msdn.microsoft.com

    Another company providing a good reference in support is [url="http://www.pcsupport.com"]pcSupport.com[/com]. They provide an all purpose support area for PC owners. Check them out.

    http://www.pcsupport.com
    Wayne Luke
    ------------



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