Wrong Book!

**Maven** · Jun 8, 2003, 12:23

Hi,

My order number is 8313 and I've bought the PHP/MySQL by Kevin Yank, instead what arrived at my door steps was HTML Utopia: Designing without tables using CSS...

I've email you guys many a times and there's no response. Please let me know what should be done to get this right.

**Shape** · Jun 8, 2003, 17:07

Originally Posted by Maven

Hi,

My order number is 8313 and I've bought the PHP/MySQL by Kevin Yank, instead what arrived at my door steps was HTML Utopia: Designing without tables using CSS...

I've email you guys many a times and there's no response. Please let me know what should be done to get this right.

hey dont worry, it happened to me too. email SitePoint Book Support and customer service rep will reply to you, they dont work on weekends, so your email should be replied to on monday. I see this is begining to be a problem here, now to my knowledge, two people, including me, got sent the wrong book. what's up with that? only two books to choose from

i suggest you start talking to the dudes who be shipping the books before this happens to more people.

**platinum** · Jun 8, 2003, 17:36

It's a public holiday today in Australia, so you may not get a reply until tomorrow (tuesday).

Hopefully it'll be easy to work out

**Mike** · Jun 8, 2003, 18:23

Sorry, but.....

I'm sure they'll work it all out with you though, shouldn't be a big deal. In the meantime, learn some CSS!

**Shape** · Jun 8, 2003, 18:30

its funny though, since i had to stay with the css book until the book arives( monday in USA). i finished the whole css book and actually help me with my web designing

so now i make much better layouts and im ready for php to round it out.

**Maven** · Jun 9, 2003, 03:47

Hmm... the thing is that... I've emailed them last week and I didn't get any reply from them till now... Do I have to pay for the return of the book? I hope not as this isn't my mistake...

**Shape** · Jun 9, 2003, 10:09

they should allow you to keep the book, thats what they did with me, so i guess it should apply to you.

**Technosailor** · Jun 9, 2003, 10:19

Both books are well worth the money to own. The CSS book helped me (/resists temptation to make a promtion pun

) immesely.

Aaron

**Maven** · Jun 9, 2003, 13:36

But I quite need the PHP/SQL one urgently... I need to complete a website... argh... even if they reply I will still need to wait for the delivery time... bummer...

**Shape** · Jun 9, 2003, 17:12

Originally Posted by Sketch

Both books are well worth the money to own. The CSS book helped me (/resists temptation to make a promtion pun

) immesely.

Aaron

I totally agree on that,

**Mark Harbottle** · Jun 9, 2003, 17:47

Tom will be in touch with you in a few hours. We had an issue with our warehouse sending out the wrong books to a dozen or so customers. They say they have now fixed the problem. Sorry about the inconvenience.

**mmj** · Jun 9, 2003, 18:21

Hello Maven,

Thanks very much for contacting us!

I'm very sorry about the mix-up - it appears there was a problem at our fulfillment service. I will ensure that the correct book is sent to you immediately and you will be compensated.

Thomas Rutter

**Maven** · Jun 10, 2003, 01:02

Thanks I've received the email saying that the book will be sent to me

**Shape** · Jun 10, 2003, 07:09

See, everything is good now. A big problem avoided. I hope it never happens again, a real bummer for those who got sent the wrong book, but sitepoint were such good people for handling this

.

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