A customer from England have brought some products from our company new website . The first time he placed the order and didn't pay the payment. then i wrote an email to ask him "His the first customer placing an order of my site. Glad that he have lot of interests to some products on my site. I sincerely hope the transaction can be concluded." then he made the payment to my paypal.

but now the pity thing is that there is only one product being out of work. i have wrote two emails to the customer and ask him" would he mind choosing a new one to replace and hope he can give me a response,but he didn't do nothing. and give me a back email."

i very very expect i can do this order success.i am chinese, so my English is not very good. i want to write an email again. how should i write? many thanks.