Customers who don't know how to use a Login
Yes, I'm being serious with that subject line.
Does anyone else have an issue with this?
I mean, c'mon, if people are on the web, they login to sites every day. The login process, and for the most part the account creation process, is very basic and intuitive and done in a pretty much standard way across just about every site.
I've attached a screen capture of our login page, it was less cluttered but I've added some things and enhanced other things and changed the verbiage in an attempt to make them jump out. I don't think people can read! No matter if we keep it totally clean and simple or if we add big bright red instructions, I get people every single day who have no clue how to get logged in or reset their password.