Q/A site moderation help needed
So I am managing a Q/A community on a mobile portal. Since it is the page of the mobile carrier, we get huge traffic?(2000 questions/day) and so moderation becomes very important. We have guys who are moderating the community from 9 am to 6 pm but that hasn't helped.
1. Users posting in wrong categories despite several warnings and notification.
2. Users chatting and just chatting. So we get 70% chat and 30% relevant questions.
3. users creating new useless threads since we dont allow users to post more than once in a thread.
What I want:
Users to post in the appropriate categories and quality content. We have a sections where we are writing articles and quality content but the UGC is poor.
Any inputs will be appreciated.