What makes a *great* Help section?
So, I am wrapping up v2.0 of my website - and being the masochist that I am - I have decided to try and create a well-thought-out Help section?! :eek:
But I have no idea of where to begin?! (And considering that I am tired, burnt out, and cranky when it comes to my website, I want to do a good job, but not linger too long on this!!)
So, can you guys help me figure out what would be the most effective...
1.) Content Structure
...to make a "Help" section for my website?
For example, I don't know if creating FAQ's is enough?
Or should I be pro-active, and address issues before they happen (i.e. educate people so I don't need FAQ's)?
Or should I write Moby Dick?
Finally, I am *hoping* I can do this all on one static HTML page, so I don't end up spending another month or two building so elaborate Help section...