Killer UX Design
Curious to see what we’ve got in store for you?
Good, because there’s plenty of meaty technique to get your teeth into along with lots of tips and tricks. Have a look through the table of contents to see what’s covered.
The Index
Symbols
- 5 Whys technique
-
- about, Ask Why—and Then Ask It Again
- session scripts, Roll Out the 5 Whys Again
A
- ABC of behavior model, What behaviors are you hoping to change?
- ability
-
- focus on, Where should we focus our efforts?
- Fogg behavior model, Ability
- aesthetics, versus utility, Good and Bad User Experiences
- affinity mapping, Process of Affinity Mapping
- agile
-
- about, Deciding When You’re Done
- and UX, You mean UX and agile are friends?
- recipe app case study, UX and Agile … Yup! It Works
- analysis paralysis, Analysis Paralysis
- assumptions, pre-launch assumption, Pre-launch Assumptions
B
- behavior design, Understanding Behavior Design, Simplicity: the Secret Sauce in Behavior Design
-
- (see also human behavior; habits)
- focus on ability, Where should we focus our efforts?
- Fogg behavior model, Fogg Behavior Model, Triggers
-
- ability, Ability
- motivation, Motivation
- triggers, Triggers
- hot triggers, Putting Hot Triggers in the Path of Motivated People, Persuasive Design: The Ideal Hot Trigger
-
- behavior change, Making Behavior Change Happen
- persuasive design, Persuasive Design: The Ideal Hot Trigger
- observation, Noticing Behaviors and Habits
- recipe app case study, Our Focus on Behavior Design
- simplicity, Simplicity: the Secret Sauce in Behavior Design
- behavior thresholds, So how does this all fit together?
- benchmarking, Usability Testing
- best-case scenarios, Defining the Scope of the Prototype
- beta testing
-
- finalizing the design, Beta Testing to Help You Tweak
- recipe app case study, Beta Testing the App
- business context, The Business Context, Cost Structures
-
- business infrastructure, Business Infrastructure
- business offering, Business Offering
- cost structures, Cost Structures
- customer relationships, Customer Relationships
- framework, A Framework
- revenue streams, Revenue Streams
- stakeholders, Collaborate and Communicate with Other Stakeholders
- business infrastructure
-
- client’s, Business Infrastructure
- business problem, Understand the Business Problem, Recap of What You Need to Know
-
- context, The Business Context, Cost Structures
-
- business infrastructure, Business Infrastructure
- business offering, Business Offering
- cost structures, Cost Structures
- customer relationships, Customer Relationships
- framework, A Framework
- revenue streams, Revenue Streams
- stakeholders, Collaborate and Communicate with Other Stakeholders
- design problem, Contemplate the Design Problem
- human behavior, Understanding Human Behavior, Considering the Total Human Experience
-
- entire journey, Consider the Entire Journey
- new focus for designers, A New Focus for Designers
- technology, Technology as a Tool to Change Behavior
- user benefits, How will your product make life easier for users?
- which to change, What behaviors are you hoping to change?
- workflow, Dissecting the Workflow
- importance to client, Why does this project matter to the client?
- methodology, What research approach will you use for the project?, What about a strategy?
-
- project vision, Setting a UX Project Vision
- strategy, What about a strategy?
- recipe app case study, Case Study: Creating a Recipe App, A Project Vision
-
- behavioral change, Behavioral Change
- idea for, The Idea that Sparked the App, Is there an opportunity?
- starting the plan, Starting Our Plan
- team, Putting a Team in Place
- ten questions, Ten Questions to Kick Off this Project
- vision, A Project Vision
- research phase, Research Phase
- target segments, Understand the Target Segment
- Buxton, Bill, on sketching, The Evolution of Sketches
C
- card-sort activity, Information Structure
- case study (see recipe app case study)
- categories
-
- information, What about the information categories?
- tasks, Clustering Tasks to Create User Types
- chat groups, Create a Chat Group
- checking the final design, Final Checks and Balances
- clients, Understand the Business Problem
-
- (see also business problem; users)
- communicating outcomes to, Communicating Your Outcomes to Others
- inviting client review of early findings, Invite Others into Your Process
- kick-off meetings, A Framework
- clustering tasks to create user types, Clustering Tasks to Create User Types
- code, discarding, When to Resort to Cowboy Coding
- collaboration
-
- on design problems, Collaborate to Nut Out a Design Problem
- recipe app case study, Collaborative Design Sessions
- with stakeholders, Collaborate and Communicate with Other Stakeholders
- collating the data, Collating the Data after Research
- common project space, Creating a Common Project Space
- communicating with stakeholders, Collaborate and Communicate with Other Stakeholders
- competitive comparative evaluation, Competitive Comparative Evaluation: How do users perform with comparable products?
- concept phase, Sketching to Explore the Design Concept, Recap of What You Need to Know
-
- (see also prototyping)
- about, How the Concept Phase Works
- how your users think, Musing on How Your Users Think
- iterative testing, Concept Phase: Iterative Testing
- recipe app case study, Concept Phase, Case Study: Designing a Recipe App, What was this product shaping up to be?
- sketching, Sketching to Help You Think, Using Social Media to Ask Questions
-
- adding to your wall of information, Add to Your Wall of Information
- benefits, What are the benefits for my final design?
- collaboration on design problems, Collaborate to Nut Out a Design Problem
- critiquing designs, Come Together to Critique Designs
- evolution of, The Evolution of Sketches
- exploring interactions, Exploring Interactions
- ideas generation, Ideas Generation
- injecting the user’s voice, Injecting the User’s Voice
- learning from good examples, Learn from Good Examples
- microdetails, Microdetails
- scenarios, Scenarios as a Design Tool, Combine Personas and Scenarios
- sequencing, Sequencing
- storyboarding, Storyboards
- thought the eyes of your personas, Sketching from Your Personas’ Point of View
- concept testing, recipe app case study, What We Focused on across Iterations, Major Learnings
- context, The Business Context
-
- (see also business context; user context)
- revenue streams, Revenue Streams
- scenarios, Types of Scenarios
- contextual inquiry, Contextual Inquiry
- cost
-
- clients’ cost structures, Cost Structures
- of overlooking your users, The Cost of Overlooking Your Users
- crowdsourcing, Recruiting via Social Media
- customers
-
- customer experience, Embracing Multidisciplinary Teams
- loyalty, Impacts on Customer Loyalty
- relationships with, Customer Relationships
D
- data, What to Do with All That Data, Invite Others into Your Process
-
- affinity mapping, Process of Affinity Mapping
- collating, Collating the Data after Research
- common project space, Creating a Common Project Space
- inviting client review, Invite Others into Your Process
- post-research tasks, Where to start?
- reviewing notes, Reviewing Your Notes
- stationary, Get Your Stationery On
- types of user data, UX Research Is Not Market Research
- decision-making power, Who decides the right way to go?
- demographics, Making a List of Potential Users
- design, Finalizing the Design
-
- (see also behavior design)
- collaboration on design problems, Collaborate to Nut Out a Design Problem
- critiquing, Come Together to Critique Designs
- design thinking, A Balanced Approach to Solving Problems
- finalizing, Finalizing the Design, How are you feeling about your product?
-
- agile, You mean UX and agile are friends?
- beta testing, Beta Testing to Help You Tweak
- checking, Final Checks and Balances
- continuous design process, A Continuous Design Process
- documentation, It’s All in the Fine Print, When and how much should I document my designs?
- interaction guides, Interaction Guides
- prototypes, The Prototype as a Guiding Light
- reviewing, How are you feeling about your product?
- tweaking and adjusting, Tweaking and Adjusting the Design
- gaps, Identifying Unexpected Opportunities
- implementation, The Design Phase
- interactions, Design Evaluation: Which design is more engaging?
- measuring success of the design, Measuring Success of the Design
- persuasive design, Persuasive Design: The Ideal Hot Trigger
- desirability, A Balanced Approach to Solving Problems
- diary studies, Diary Studies
- discarding code, When to Resort to Cowboy Coding
- documentation
-
- about, It’s All in the Fine Print, When and how much should I document my designs?
- recipe app case study, What documentation was useful?
E
- early adopters, Observe the Early Adopters of Your Product
- edge cases, recruiting potential users, Going Left of Center
- empathy, Put Yourself in the User’s Shoes
- end-to-end experiences, Consider the Entire Journey
- evolution, habits, Evolution, Not Revolution
- example (see recipe app case study)
- experience design, defined, Embracing Multidisciplinary Teams
- experimentation, prototyping, Think of This Stage as an Experiment
- exploratory research, Method Types
- exploring interactions, Exploring Interactions
F
- Facebook, recruiting people with, Recruiting via Social Media
- family, using in research, Recruiting via Social Media
- features, prioritizing, Help with Prioritizing Features
- fidelity
-
- about, Different Types of Prototypes
- prototyping, The Case for Low- and High-fidelity Prototypes
- Fogg behavior model, Fogg Behavior Model, Triggers
-
- ability, Ability
- motivation, Motivation
- triggers, Triggers
- friends, using in research, Recruiting via Social Media
G
- groups, chat groups, Create a Chat Group
H
- habits, Uncover Habits to Change Behavior, Modify Based on What You Learn
-
- about, What makes a habit?
- behavior, Learning about Behavior
- defined, Understanding Human Behavior
- early adopters, Observe the Early Adopters of Your Product
- evolution, Evolution, Not Revolution
- habitual users, What does a habitual user look like?
- measuring, How do you measure a habit?, UX Is Critical to Habit Measurement
- modeling, Model Your Top Users’ Habits
- pre-launch assumptions, Pre-launch Assumptions
- refining the product, Modify Based on What You Learn
- high fidelity, Different Types of Prototypes
- Homer car example, Users Aren’t Designers
- human behavior, Understanding Human Behavior, Considering the Total Human Experience
-
- entire journey, Consider the Entire Journey
- new focus for designers, A New Focus for Designers
- recipe app case study, Behavioral Change
- technology, Technology as a Tool to Change Behavior
- user benefits, How will your product make life easier for users?
- which to change, What behaviors are you hoping to change?
- workflow, Dissecting the Workflow
I
- IA (information architecture), prototyping, Information Structure
- iced coffee example, Good and Bad User Experiences
- idea generation (ideation)
-
- about, Moving into Ideation
- sketching, Ideas Generation
- implementation, Launch to Learn About Behavior, Final Word: the Rules of UX
-
- design phase, The Design Phase
- finalizing the design, Finalizing the Design, How are you feeling about your product?
-
- agile, You mean UX and agile are friends?
- beta testing, Beta Testing to Help You Tweak
- checking, Final Checks and Balances
- continuous design process, A Continuous Design Process
- documentation, It’s All in the Fine Print, When and how much should I document my designs?
- interaction guides, Interaction Guides
- prototypes, The Prototype as a Guiding Light
- reviewing, How are you feeling about your product?
- tweaking and adjusting, Tweaking and Adjusting the Design
- habits, Uncover Habits to Change Behavior, Modify Based on What You Learn
-
- about, What makes a habit?
- behavior, Learning about Behavior
- early adopters, Observe the Early Adopters of Your Product
- evolution, Evolution, Not Revolution
- habitual users, What does a habitual user look like?
- measuring, How do you measure a habit?, UX Is Critical to Habit Measurement
- modeling, Model Your Top Users’ Habits
- pre-launch assumptions, Pre-launch Assumptions
- refining the product, Modify Based on What You Learn
- recipe app case study, Case Study: Cook the Recipe App, Deconstructing the Behavior Design of the Recipe App
-
- agile, UX and Agile … Yup! It Works
- approval for launch, Approval for Our App to Launch
- behavior design, Our Focus on Behavior Design
- beta testing, Beta Testing the App
- documentation, What documentation was useful?
- end results, Where did we start out and then end up?
- naming, The Name Game
- review of the design process, Review of the Design Process
- total experience vision, Our Total Experience Vision for the App
- “wow” moments, Focusing on “Wow” Moments
- incentivizing participants, Research considerations
- information architecture (IA), prototyping, Information Structure
- information categories, What about the information categories?
- innovation, Exploring Interactions
- insights phase, Making Sense of What You’ve Found, Understanding behavior design:
-
- behavior design, Understanding Behavior Design, Simplicity: the Secret Sauce in Behavior Design
-
- focus on ability, Where should we focus our efforts?
- Fogg behavior model, Fogg Behavior Model, Triggers
- hot triggers, Putting Hot Triggers in the Path of Motivated People, Persuasive Design: The Ideal Hot Trigger
- observation, Noticing Behaviors and Habits
- simplicity, Simplicity: the Secret Sauce in Behavior Design
- data, What to Do with All That Data, Invite Others into Your Process
-
- affinity mapping, Process of Affinity Mapping
- common project space, Creating a Common Project Space
- inviting client review, Invite Others into Your Process
- post-research tasks, Where to start?
- reviewing notes, Reviewing Your Notes
- stationary, Get Your Stationery On
- opportunities, Insights into Opportunities, Communicating Your Outcomes to Others
-
- analysis paralysis, Analysis Paralysis
- communicating outcomes, Communicating Your Outcomes to Others
- idea generation, Moving into Ideation
- identifying the unexpected, Identifying Unexpected Opportunities
- no bad ideas right now, There Are No Bad Ideas Right Now
- sketching solutions, Using Sketching to Explore Possibilities
- what to be on the lookout for, What to Be on the Lookout For
- recipe app case study, Case Study: Collecting the Ingredients, Photo-upload a recipe
-
- collating the data, Collating the Data after Research
- insights and design ideas, What were our insights and design ideas?, Photo-upload a recipe
- themes and patterns, What themes or patterns were observed?
- interactivity
-
- exploring interactions, Exploring Interactions
- interaction guides, Interaction Guides
- Interactive Voice Response (IVR) systems example, Identifying Unexpected Opportunities
- prototyping, Save Time and Prototype, Interactive Prototypes, What the Core Interactions Are
- recipe app case study, Exploring the Interactions in a Hacky Way
- interviews with users, The User Interview
- iterations, recipe app case study, What We Focused on across Iterations
- iterative testing, concept phase, Concept Phase: Iterative Testing
K
- kairos, Putting Hot Triggers in the Path of Motivated People
- key pathway scenarios, Types of Scenarios
- kick-off meetings, A Framework
L
- launch list, Final Checks and Balances
-
- (see also implementation)
- LinkedIn example, Motivation
- lorem ipsum, Simulate It, Don’t Overbake It!
- low fidelity, Different Types of Prototypes
- loyalty, customers, Impacts on Customer Loyalty
M
- magic scenarios, Types of Scenarios
- mapping, affinity mapping, Process of Affinity Mapping
- market research, compared to UX, UX Research Is Not Market Research
- marketing, target segments, Understand the Target Segment
- measuring
-
- habits, How do you measure a habit?, UX Is Critical to Habit Measurement
- recipe app case study, Setting Measures in Place
- mental models, Perception Is Reality
- metaphors
-
- communicating intent with, Using Metaphor to Communicate Intent
- defined, Considering the Total Human Experience
- methodology, Choosing Your UX Method, Create a Chat Group
-
- about, You’ve Got to Have a Method
- chat groups, Create a Chat Group
- contextual inquiry, Contextual Inquiry
- diary studies, Diary Studies
- formulating questions, Formulate Your Questions
- preparing for research, Preparing for Research
- priming activity, Priming Activity
- projects, What research approach will you use for the project?, What about a strategy?
-
- strategy, What about a strategy?
- vision, Setting a UX Project Vision
- recruiting via social media, Recruiting via Social Media
- types of, Method Types, Usability Testing
- usability testing, Usability Testing
- user interviews, The User Interview
- microdetails, Microdetails
- modeling habits, Model Your Top Users’ Habits
- motivation, Fogg behavior model, Motivation
- multidisciplinary teams, Embracing Multidisciplinary Teams
N
- naming recipe app, The Name Game
- Norman, Don, on user experience, A Broad Perspective
- notes, reviewing, Reviewing Your Notes
O
- opportune moments, Putting Hot Triggers in the Path of Motivated People
- opportunities, Insights into Opportunities, Communicating Your Outcomes to Others
-
- analysis paralysis, Analysis Paralysis
- communicating outcomes, Communicating Your Outcomes to Others
- idea generation, Moving into Ideation
- identifying the unexpected, Identifying Unexpected Opportunities
- no bad ideas right now, There Are No Bad Ideas Right Now
- sketching solutions, Using Sketching to Explore Possibilities
- what to be on the lookout for, What to Be on the Lookout For
P
- parallel research, UX and Agile … Yup! It Works
- patterns, observing, What themes or patterns were observed?
- perception and reality, Perception Is Reality
- permission from users, Research considerations
- personas, Case Study: Understanding the User Context
-
- combining with scenarios, Combine Personas and Scenarios
- sketching through the eyes of, Sketching from Your Personas’ Point of View
- persuasive design, hot triggers, Persuasive Design: The Ideal Hot Trigger
- Photoshop, wireframes, What’s your tool of choice?
- pilot sessions, Running a Pilot Session to Fine-tune
- Pinterest, Using Metaphor to Communicate Intent
- planning, research phase, Choosing Your UX Method, Preparing for Research
- post-research tasks, Where to start?
- PowerPoint, wireframes, What’s your tool of choice?
- priming activity, Priming Activity
- prioritizing, features, Help with Prioritizing Features
- projects
-
- methodology, What research approach will you use for the project?, What about a strategy?
-
- strategy, What about a strategy?
- vision, Setting a UX Project Vision
- prototyping, Prototype the Solution, Recap of What You Need to Know
-
- about, Selling the Dream
- concept phase, We Are Still in the Concept Phase
- discarding code, When to Resort to Cowboy Coding
- as documentation, The Prototype as a Guiding Light
- experimentation, Think of This Stage as an Experiment
- fidelity, The Case for Low- and High-fidelity Prototypes
- information architecture, Information Structure
- interactivity, Interactive Prototypes, What the Core Interactions Are
- recipe app case study, Case Study: Designing a Recipe App, Interview: Developer’s View of the UX Process
-
- design problems, What were some of the design problems?
- developer’s view of the UX process, Interview: Developer’s View of the UX Process
- information categories, What about the information categories?
- interactions, Exploring the Interactions in a Hacky Way
- sketches to wireframes, Moving from Sketches to Wireframes
- tools, What’s your tool of choice?
- visualizing task flows and scenarios, Visualizing Task Flows and Scenarios
- scenarios, Simulate the Experience Using Scenarios
- scope, Defining the Scope of the Prototype
- sketching, Where did we leave off after sketching?, Moving from Sketches to Wireframes
- storyboards, Sketches and Storyboards
- tools, What’s your tool of choice?
- wireframes, Wireframes and Clickable Wireframes, Moving from Sketches to Wireframes
Q
- qualitative research, defined, The Cost of Overlooking Your Users
- quantitative research, defined, The Cost of Overlooking Your Users
- questions
-
- clarifying in recipe app case study, Clarifying Questions
- formulating, Formulate Your Questions
- redirecting user questions, Redirect Any Questions a User Asks
R
- reality and perception, Perception Is Reality
- recipe app case study
-
- business problem, Case Study: Creating a Recipe App, A Project Vision
-
- behavioral change, Behavioral Change
- idea for, The Idea that Sparked the App, Is there an opportunity?
- starting the plan, Starting Our Plan
- team, Putting a Team in Place
- ten questions, Ten Questions to Kick Off this Project
- vision, A Project Vision
- concept phase, Case Study: Designing a Recipe App, What was this product shaping up to be?
- implementation, Case Study: Cook the Recipe App, Deconstructing the Behavior Design of the Recipe App
-
- agile, UX and Agile … Yup! It Works
- approval for launch, Approval for Our App to Launch
- behavior design, Our Focus on Behavior Design
- beta testing, Beta Testing the App
- documentation, What documentation was useful?
- end results, Where did we start out and then end up?
- naming, The Name Game
- review of the design process, Review of the Design Process
- total experience vision, Our Total Experience Vision for the App
- “wow” moments, Focusing on “Wow” Moments
- insights phase, Case Study: Collecting the Ingredients, Photo-upload a recipe
-
- collating the data, Collating the Data after Research
- insights and design ideas, What were our insights and design ideas?, Photo-upload a recipe
- themes and patterns, What themes or patterns were observed?
- prototyping, Case Study: Designing a Recipe App, Interview: Developer’s View of the UX Process
-
- design problems, What were some of the design problems?
- developer’s view of the UX process, Interview: Developer’s View of the UX Process
- information categories, What about the information categories?
- interactions, Exploring the Interactions in a Hacky Way
- sketches to wireframes, Moving from Sketches to Wireframes
- tools, What’s your tool of choice?
- visualizing task flows and scenarios, Visualizing Task Flows and Scenarios
- user context, Case Study: Understanding the User Context, What next?
-
- clarifying questions, Clarifying Questions
- concept phase, Concept Phase
- preparing materials, Preparing Materials
- research considerations, Research considerations
- research phase, Research Phase
- time frame, Setting a Time Frame
- who are our recipe app users, Who are our recipe app users?
- validation, Case Study: Designing a Recipe App, Major Learnings
-
- major learnings, Major Learnings
- setting measures in place, Setting Measures in Place
- setting up the lab, Setting Up the Lab
- what we focused on across iterations, What We Focused on across Iterations
- wireframe, Information Structure
- recruiting, Recruiting the Right People, Going Left of Center
-
- cilent’s business, What does the client’s business have that can help?
- compared to market research, UX Research Is Not Market Research
- edge cases, Going Left of Center
- potential users, Making a List of Potential Users
- via social media, Recruiting via Social Media
- redirecting user questions, Redirect Any Questions a User Asks
- research
-
- affinity mapping, Process of Affinity Mapping
- collating the data, Collating the Data after Research
- inviting client review, Invite Others into Your Process
- post-research tasks, Where to start?
- in recipe app case study, Research Phase
- research phase in business problem, Research Phase
- reviewing notes, Reviewing Your Notes
- revenue streams, Revenue Streams
- review
-
- conceptual designs, Come Together to Critique Designs
- of the final design, How are you feeling about your product?
- recipe app case study design process, Review of the Design Process
- reviewing notes, Reviewing Your Notes
- role play, Types of Scenarios
S
- scenarios
-
- as a design tool, Scenarios as a Design Tool
- combining with personas, Combine Personas and Scenarios
- prototyping, Simulate the Experience Using Scenarios
- visualizing task flows and, Visualizing Task Flows and Scenarios
- scope, prototyping, Defining the Scope of the Prototype
- scripting, tools, General Approach to Follow
- segments, clients’ target segments, Understand the Target Segment
- sequencing, Sequencing
- session scripts, Session Script and Running the Session, Roll Out the 5 Whys Again
-
- 5 Whys technique, Roll Out the 5 Whys Again
- about, General Approach to Follow
- closing tasks if going nowhere, Close a Task if It’s Going Nowhere
- pilot sessions, Running a Pilot Session to Fine-tune
- redirecting user questions, Redirect Any Questions a User Asks
- talking to users, Watch How You Talk to the User!
- sketching, Sketching to Help You Think, Using Social Media to Ask Questions
-
- adding to your wall of information, Add to Your Wall of Information
- benefits, What are the benefits for my final design?
- collaboration on design problems, Collaborate to Nut Out a Design Problem
- critiquing designs, Come Together to Critique Designs
- evolution of, The Evolution of Sketches
- exploring interactions, Exploring Interactions
- ideas generation, Ideas Generation
- injecting the user’s voice, Injecting the User’s Voice
- learning from good examples, Learn from Good Examples
- microdetails, Microdetails
- prototyping, Where did we leave off after sketching?, Moving from Sketches to Wireframes
- scenarios, Scenarios as a Design Tool, Combine Personas and Scenarios
- sequencing, Sequencing
- solutions, Using Sketching to Explore Possibilities
- storyboarding, Storyboards
- through the eyes of your personas, Sketching from Your Personas’ Point of View
- skeuomorphism, Musing on How Your Users Think
- social media, Research Phase
-
- asking questions with, Using Social Media to Ask Questions
- recruiting via, Recruiting via Social Media
- sprints, Deciding When You’re Done
- stakeholders, collaborating and communicating with, Collaborate and Communicate with Other Stakeholders
- stationary, Get Your Stationery On
- storyboards
-
- about, Storyboards
- prototyping, Sketches and Storyboards
- strategy, project methodology, What about a strategy?
- summative research, Method Types
- synthesis, What to Do with All That Data
T
- talking to users, Watch How You Talk to the User!
- target segments, Understand the Target Segment
- tasks
-
- closing if going nowhere, Close a Task if It’s Going Nowhere
- clustering to create user types, Clustering Tasks to Create User Types
- task completion, Measuring Success of the Design
- visualizing task flows, Visualizing Task Flows and Scenarios
- teams
-
- multidisciplinary, Embracing Multidisciplinary Teams
- recipe app case study, Putting a Team in Place
- technology, human behavior, Technology as a Tool to Change Behavior
- testing, Test, Learn, Tweak. Iterate
-
- (see also validation)
- beta testing
-
- finalizing the design, Beta Testing to Help You Tweak
- recipe app case study, Beta Testing the App
- concept testing, What We Focused on across Iterations, Major Learnings
- usability testing, Usability Testing
- themes, observing, What themes or patterns were observed?
- time frame in recipe app case study, Setting a Time Frame
- tools for prototyping, What’s your tool of choice?
- triggers
-
- Fogg behavior model, Triggers
- hot triggers, Putting Hot Triggers in the Path of Motivated People, Persuasive Design: The Ideal Hot Trigger
-
- behavior change, Making Behavior Change Happen
- persuasive design, Persuasive Design: The Ideal Hot Trigger
U
- UAT (User Acceptance Testing), Beta Testing to Help You Tweak
- usability testing, Usability Testing, Usability Testing: How well does it work?
- user context, Understand the User Context, Recap of What You Need to Know
-
- recipe app case study, Case Study: Understanding the User Context, What next?
-
- clarifying questions, Clarifying Questions
- concept phase, Concept Phase
- preparing materials, Preparing Materials
- research considerations, Research considerations
- research phase, Research Phase
- time frame, Setting a Time Frame
- who are our recipe app users, Who are our recipe app users?
- recruiting, Recruiting the Right People, Going Left of Center
-
- cilent’s business, What does the client’s business have that can help?
- compared to market research, UX Research Is Not Market Research
- edge cases, Going Left of Center
- potential users, Making a List of Potential Users
- via social media, Recruiting via Social Media
- user’s world, Moving into the User’s World
- UX methodology, Choosing Your UX Method, Create a Chat Group
-
- chat groups, Create a Chat Group
- contextual inquiry, Contextual Inquiry
- diary studies, Diary Studies
- formulating questions, Formulate Your Questions
- preparing for research, Preparing for Research
- priming activity, Priming Activity
- recruiting via social media, Recruiting via Social Media
- types of, Method Types, Usability Testing
- usability testing, Usability Testing
- user interviews, The User Interview
- User experience (see UX)
- User-centered Design (UCD) methodology, You’ve Got to Have a Method
- users
-
- benefits of product, How will your product make life easier for users?
- clustering to create user types, Clustering Tasks to Create User Types
- habitual users, What does a habitual user look like?
- how your users think, Musing on How Your Users Think
- injecting the user’s voice, Injecting the User’s Voice
- interviews, The User Interview
- recipe app case study, Going to Our Users Again
- in recipe app case study, Who are our recipe app users?
- recruiting, Making a List of Potential Users
- validating planned user experience, Validating Our Planned User Experience, Measuring Success of the Design
-
- bringing the users back, Bringing the Users Back
- competitive comparative evaluation, Competitive Comparative Evaluation: How do users perform with comparable products?
- concept testing, Concept Testing: Do users understand the concept?
- design evaluation, Design Evaluation: Which design is more engaging?
- inviting people to watch, Inviting People to Watch
- measuring success of the design, Measuring Success of the Design
- session scripts, Session Script and Running the Session, Roll Out the 5 Whys Again
- test environment, How do I set up a test environment?
- usability testing, Usability Testing: How well does it work?
- users’ preferences research, Method Types
- utility versus aesthetics, Good and Bad User Experiences
- UX (User experience)
-
- about, What makes an experience?, What makes a great experience?
- compared to market research, UX Research Is Not Market Research
- defined, A Broad Perspective
V
- validation, Test, Learn, Tweak. Iterate, Recap of What You Need to Know
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- deciding when you’re done, Deciding When You’re Done
- IA structures, Information Structure
- iterating the solution, Iterate the Solution
- iterative testing in concept phase, Concept Phase: Iterative Testing
- planned user experience, Validating Our Planned User Experience, Measuring Success of the Design
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- bringing the users back, Bringing the Users Back
- competitive comparative evaluation, Competitive Comparative Evaluation: How do users perform with comparable products?
- concept testing, Concept Testing: Do users understand the concept?
- design evaluation, Design Evaluation: Which design is more engaging?
- inviting people to watch, Inviting People to Watch
- measuring success of the design, Measuring Success of the Design
- session scripts, Session Script and Running the Session, Roll Out the 5 Whys Again
- test environment, How do I set up a test environment?
- usability testing, Usability Testing: How well does it work?
- recipe app case study, Case Study: Designing a Recipe App, Major Learnings
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- major learnings, Major Learnings
- setting measures in place, Setting Measures in Place
- setting up the lab, Setting Up the Lab
- what we focused on across iterations, What We Focused on across Iterations
- validation scenarios, Types of Scenarios
- vision
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- project methodology, Setting a UX Project Vision
- recipe app case study, A Project Vision
- visualizing task flows and scenarios, Visualizing Task Flows and Scenarios
W
- watch example, Good and Bad User Experiences
- “Why?” questions, Ask Why—and Then Ask It Again
- wireframes
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- prototyping, Wireframes and Clickable Wireframes, Moving from Sketches to Wireframes
- recipe app case study, Information Structure
- workflow
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- about, How will your product make life easier for users?
- dissecting, Dissecting the Workflow
- workshops, recipe app case study, Sketching and Workshops with the Team
- “wow” moments, Focusing on “Wow” Moments
- wristwatch example, Good and Bad User Experiences
Y
- Yammer’s Groups function, Create a Chat Group
More Information
More Details
Author Notes
After reading Killer UX Design, I hope you’ll see how you really can’t afford not to engage users in your design and development efforts
Jodie Moule
Author
Symplicit