Well, I finally made a decision about an IT vendor to hire, after going through personal referrals, prosavvy, elance, php-freelancer, rentacoder, etc.
If you recall from a previous blog, I wasn’t going to pull the trigger until someone reassured me that they understood my goals and could do the business.
The winner won because of the way he handled the sales process:
1. He was EXTREMELY responsive. Too many firms took their time responding, getting me a proposal, and answering simple questions. The winning vendor typically got back to me within 30 minutes by email, and always answered his own phone (which by the way was a plus — having someone in my own country rather than having to wait nine hours to get in touch with someone from SE Asia). He also told me I’d have a high-level proposal by 3pm that day, and he delivered (while other candidates were late by as much as a day).
2. He understood my business and connected his solution to my needs. Other vendors had pre-existing solutions, and tried to cram them into my needs. This vendor made a solid, logical case for why his approach was perfect for what I was trying to do (even though it was a different approach than I initially thought I’d take).
3. He offered references, who raved about him. His firm is a relative start-up, even though he has years of experience with other firms. However, he was able to provide a fantastic reference, who provided excellent insights about how to work with him, and his strengths.
4. He gave me the confidence that he wanted the job, and can do it. I’ve been burned before by vendors who want the job but lack the capabilities, and by vendors who have the capabilities but act like my job isn’t a top priority. I feel like this person is excited to do the work, and will get it done.
5. He reassured me that he will do the job until I am satisfied with the results.
His firm costs more, and is a relative start-up vs. other companies I checked out. But he won on the above issues. Responsiveness was a particular plus to me, as that was surprisingly rare among his competitors. Are you responsive during the selling process?
Now we’ll see if he really does deliver. But I thought you’d like to see the conclusion to the selection part of the story, and get inside at least one prospect’s head. To me, how someone sells is an important telltale of how they will deliver when hired.
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May 25th, 2005 at 7:51 am
And the icing on the cake; he learnt it all from your blog :D
Thank you for covering the selling process from a buyer’s perspective. This is one of the reasons why your advice stands out from the rest
May 26th, 2005 at 12:19 am
i squat on thunderbird all day when pitching for a project :D
May 27th, 2005 at 9:16 am
I can’t believe that my competitors don’t return phone calls and respond to emails! It’s so incredibly simple, not to mention intuitive. . . they’re letting me take away their clients! I got a round of applause at a meeting this morning because throughout the past three months, I have simply answered questions and responded to concerns. We work hard to obtain clients, so why blow the whole deal by neglecting the most important (and, for me fun!) part?!
May 28th, 2005 at 9:36 am
Treat the Customer like it was your own project …..