Neil is a usability consultant with Webcredible, an industry leading Web usability and accessibility consultancy. A former techie turned usability devotee, his interests include Information Architecture, User Centred Design and generally making the Web a better place for all.


  1. Password Usability Perils to Avoid

    Just about any web application you can think of requires some form of password authentication for registered users, and passwords can be an endless source of frustration if no thought is given to their usability. In this article, Neil looks at a number of common password pitfalls that you should avoid when building your sites.

  2. Beware of Opening Links in a New Window

    Opening links in a new window is bad news, usability-wise. In this practical how-to, Neil reveals why, and explains best practice procedures for linking to new windows when there’s no alternative.