Lauren is the founder and president of TurnAround, LLC a business process improvement and management training company.
Professional Website Usability
In this five part series, Lauren Kirby discusses Website Usability in terms of knowing how to give your users what they want. She goes from helping you make the decision to conduct a Usability Study to interpreting the results and producing a report. A must-read for anyone developing a site that wants to make it more effective and user-friendly.